Tracking Information Tracking numbers will be uploaded to the order page and sent to your email inbox. It may take up to 24 hours for the tracking page to show the most recent information.
Returned Packages Please double check your order before checking out. Is your shipping address correct? Are the items in your cart correct (buffer shaft size, year, model, etc)? Any packages returned to us because of an incorrect address or item will incur a $10 fee.
We are not to be held responsible for stolen or lost packages, packages sent to the wrong address, or refunding/replacing packages in these scenarios. It is the customer's responsibility to file all shipping claims.
Returns We accept returns within 14 days after your item has been delivered. If 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund. To initiate a return please send us an email at sales@prymemx.com. To be eligible for a return, your item must be in the same condition that you received it. The item must be unused / unworn and original tags attached. No returns allowed on sale/clearance items.
Returned Packages Please double check your order before checking out. Is your shipping address correct? Are the items in your cart correct (buffer shaft size, year, model, etc)? Any packages returned to us because of an incorrect address or item will incur a $10 fee.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or Missing Refunds If you haven’t received a refund for your return yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@prymemx.com.
Shipping Costs You will be responsible for paying the return shipping costs of your item. Additionally, the original shipping costs will not be refunded.
Exchanges If you need to exchange an item, please see our refund policy above and include exchange instructions with the return. We do not offer exchanges on out of stock items. If the item is out of stock then we will refund you instead. The buyer is responsible for all shipping costs on exchanges.
Incorrect or Defected Item If we made a mistake with your order, please contact us at sales@prymemx.com. We will provide a return label if an exchange needs to be made. You must notify us within 14 days of delivery of any defects with the item. Any claims past 14 days will be considered wear and tear, and cannot be replaced.
Customer Reviews
This absolutely surpasses the OEM bump stop. It’s a high quality material and would recommend to anyone.
Your review is much appreciated Joseph! It's great to hear you're satisfied with the parts.
Product worked great at recent shock rebuild. Along with new shock bumper. Has held up well after several rides. No leaks.
Thanks for your feedback Jack! Great to hear the parts worked well for you. Happy to serve you!
Very very happy to have purchased the pryme bump stop and seal head for my bike. Not only was the bump stop difficult to find but also about 3x the cost! Pryme came through and offered my out dated bikes’ parts at a very competitive price. 2002 WR426F will ABSOLUTELY BE RECOMMENDING to EVERYONE I KNOW! Thankyou so much pryme!
It means a lot to get reviews like this, thank you for sharing your feedback Ryan! I'm happy we were able to provide the parts you needed at a good price. Looking forward to working with you again.
Pro X Rear Shock Seal Head
Thanks for your review Adrian!
